Support

We are committed to providing our users with the best possible experience with our products and are determined to offer quick and friendly support in case of a problem.

Please note that your issue might already be documented. Before reaching us, read our FAQs below.

If you want to message us for any other reason, please use this page instead.

General FAQ

We accept Visa, Mastercard, American Express via Stripe. We also use PayPal and Apple Pay.

Your download links are sent to your email address, as well as your receipt.

There's no user account feature on our website, so please keep your emails for downloading your purchased products again.

If you can't find these emails, don't worry, just drop us a support request..

We've set a limit to 3 downloads per purchased product.

Just message us so we can reset your downloads.

There's actually no activation process, our products come with no copy protection whatsoever. If you get a serial number with your purchased product (Reverb does this by default), it only serves as a licensing reference.

RX950 Classic AD/DA Converter FAQ

You may notice that after the 1.1.0 update, the audio bandwidth gives more high frequencies when set near its max values. The 1.1.1 update lets you get back to the old model by getting the Brilliance knob (located in the settings panel) to its lower level.

Display scale option may bug on some hosts. To resolve this, please delete the file “RX950.settings“ and restart your DAW.

To locate this file:

  • Windows: press Windows+R and paste %APPDATA%\Mathieu Demange
  • macOS: on finder press ⇧⌘G and paste /Library/Application Support/Mathieu Demange
  • Minimum version of Windows for VST/AAX/NKS version is Windows Vista
  • Minimum version of macOS for VST/AU/AAX/NKS is 10.7
  • Minimum version of Reason for the Rack Extension version is V7.1 (Windows and macOS).
  • Minimum version of iOS for the AUv3/IAA app is 9.3

RYM2612 Iconic FM Synthesizer FAQ

Answer is no. Approximately 20 instances of RYM2612 can be used on an Intel Core i5 @2,3GHz. The demosong “Lord of the Genesis” contains 27 of them and plays well on a Core i7.

SSG-EG repeating patterns will loop only when envelope reaches zero while being played and thus require DR, SL and SR to be set accordingly.

AUTO RETRIG (also called CSM mode) requires operators to have sufficient release. Adjust RR consequently.

RYMCast Genesis VGM Player FAQ

Start playing a VGM file. Optionally solo the desired channel (that’s easier to locate the instrument you want to export). Then pause the player. You’re given the choice between two patch formats. When still paused, perform the actual drag’n’drop from any channel’s scope to your desired location (desktop, explorer/finder window, Reason rack)

PCM samples use the channel 6’s DAC feature to playback, which completely override the standard FM output on that channel. While the drag’n’drop patch export feature will work “as excepted”, if your VGM song use PCM samples, you’ll probably end up with useless FM patches. PCM samples export feature is likely to be implemented in a near future, though.

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